At Assignment Help UK, we are committed to delivering top-quality academic assistance at affordable rates. While we strive to meet every client’s expectations, we understand that issues can arise. In such cases, customers may be eligible for a refund, subject to the terms and conditions outlined below.
We highly recommend reviewing our Refund Policy in detail before placing an order.
Timely delivery is one of our top priorities. However, in rare cases of unexpected delays:
If the order is delivered after the selected deadline and becomes unusable, customers may request a full refund or store credit, provided the content was not used or submitted.
If a delay leads to a slight deduction in marks, a partial refund may be granted upon proof (e.g. grade report).
If the customer fails to provide timely responses (within 12 hours) to expert queries or instructions, or if late delivery is caused by missing/incomplete information from the customer, no refund will be issued.
Refunds are valid only for delays past the original deadline. Delays related to revision timelines are excluded.
We aim for high academic standards in every order. If the final work does not meet expectations:
A free revision will be offered first.
If the issue is not resolved through revisions, our Quality Assurance (QA) team will review the case and determine if a partial refund is applicable.
If the paper is submitted to the institution, refund requests become invalid.
If the customer fails to report quality issues while receiving drafts or during communication stages, and raises them later for refund purposes, the claim will not be entertained.
All documents are scanned via plagiarism detection tools (like Turnitin), but if the customer provides valid, verifiable evidence of plagiarism:
We will revise the paper immediately.
If the deadline prevents revision, a full refund or store credit will be processed.
In the case of accidental double payments or excess charges:
Customers should provide proof (e.g. two receipts), and we will refund the extra amount promptly.
If the issue lies with the payment processor, customers may be guided to resolve it directly with them.
In rare instances where we are unable to assign an expert for your task, and the payment has already been made, you will be:
Offered a full refund, or
Given the option to use the credit for another task of equal value.
Orders can be canceled within 24 hours of placement only.
If work has already started, the order cannot be canceled.
Orders canceled within the allowed time can be refunded in full or converted to store credit.
Assignment Help UK guarantees quality but not specific grades, as final results depend on overall academic performance.
If a failing grade is received, a refund claim must be submitted within 30 days of submission.
Proof of failure (grade sheet and instructor feedback) is required.
If the fault is found to be on our part, a 30%–50% refund may be processed.
To initiate a refund:
Contact customer support via email or your student portal.
Requests made via social media, live chat, or WhatsApp will not be considered valid.
Claims must be filed within 30 days of the assignment delivery date.
Chargebacks are strictly prohibited. If a customer initiates a chargeback without following our internal refund process:
The customer will be flagged in our system as fraudulent.
Legal action may be pursued where necessary.
Our QA team requires up to 48 hours to investigate a refund claim.
Once approved, the refund will be processed within the next 48 hours.
Refunds are only granted if the claim satisfies our terms and is approved by the QA department.
Full refund = 90% of the amount paid (10% is deducted for transaction and service fees).
No refunds are allowed for assignments with less than 48 hours turnaround time.
Refunds are void if communication with experts or submission of required material was delayed by the customer.